Interlakes Community Caregivers, Inc.

Covers: Meredith, Moultonborough, Center Harbor and Sandwich

Mission, Vision & Goals

Mission Statement:

Interlakes Community Caregivers, a 501(c)3 nonprofit volunteer organization, provides supportive services and information for our Neighbors to assist them in their daily lives.


Interlakes Community Caregivers, Inc. will be known to all who require the services
we provide; will be respected for the volunteerism and caring demonstrated by
those who provide them; and will be fully resourced through the broad
awareness and support from within the community.

Core Values:

* Ensure Sustainability
* Listen and Respond
* Optimize Information Sharing
* Be Respectful and Responsible

Interlakes Community Caregivers’ award-winning volunteer program provides transportation and other services to people due to age, life circumstance, economic situation or ability. Our organization’s goal is to help people remain living independently in their own homes. Our impact addresses such important issues as transportation in a rural community, aging in place and senior isolation. We refer to those we serve not as clients but as “neighbors” as we are “neighbors helping neighbors”: local people helping local people funded by local dollars. (We receive no funding from the Federal Government, State agencies or insurance companies.) Although our services are available to those of any age in the four communities we serve, nearly half our neighbors are 80 years of age or older and 74 percent are women. The number of neighbors is more than three times the number of current volunteers, and the demand for services is increasing with the aging of our community.

These services allow our neighbors to remain living independently in their own homes with dignity by providing them access to necessary health care, nutrition and socialization. All of us at Community Caregivers are strongly committed to fulfilling our mission.

How is your age-friendly initiative structured?

Interlakes Community Caregivers is a nonprofit, 501(c)(3) organization, supported by caring volunteers who provide services to individuals and families in times of need. Our program complements existing public and private resources geared toward assisting neighbors to remain living independently in their homes for as long as is possible.

A small but dynamic grass-roots organization that was formed in 1998, we have three part-time staff: Executive Director, Lead Coordinator (who oversees a team of coordinators who work from their homes when the Lead Coordinator is not on duty), and an Administrative Assistant. Staff is scheduled to ensure the office is open five days a week.

The organization is governed by a Board of Directors which may consist of 9-15 members. Board members are Volunteers (receive no compensation for their service) from the four local communities we serve. It is their responsibility to see that ICCI is true to its mission, is financially viable, and, in general, oversees all aspects of the operation.

Volunteers: 74, 54 are volunteer drivers

Describe any partnerships you have developed?

Partnerships built between doctors’ offices, able to provide referrals to organization.

What is the role of volunteers?

  • Drivers to take our neighbors to medical appointments, shopping, etc.
  • Coordinators to match service requests with available volunteers
  • Volunteers to run errands or pick-up prescriptions or groceries and to deliver to our neighbors
  • Volunteers to provide friendly visits
  • Volunteers to make home visits to assess needs
  • Office volunteers to help with administrative tasks

Strategies that have contributed to your success? Barriers you have encountered?

Contributes to Success

Contributions to our success include the following. Acquiring technology to be more efficient and effective to execute volunteer assignments and service delivery. Having a dedicated staff that is passionate about the mission. Having caring and compassionate volunteers, particularly the core group of about 20 who provide the majority of services. Having long-time donors who are loyal in their financial support.

Were there any barriers you encountered and how did you overcome them?

Finding qualified volunteers is always a challenge, whether it is for directly providing services or to serve on our Board of Directors. The Board is a working board that must actively participate to support the small administrative office. Many volunteers live here seasonally. There is opportunity with the increasing number of retirees who either live here already or who are moving to the area and seek to give back to the community. We continue to promote the organization and its impact and outcomes and are well-respected in the community.

Community Initiatives


#1 request. Though we offer a variety of services, our #1 request from our neighbors is to provide rides to medical appointments, either local and long distance. Rides to personal appointments, grocery shopping, errands, etc. are the second most requested services. Last year, volunteers drove 50,520 miles and provided 2,662 services. Services are free of charge and provided by volunteers; rides are provided in volunteer’s own personal vehicles. Although most of the rides are local, we’ll take our neighbors to long distance destinations for medical appointments – such as specialty medical facilities in the Boston area, Dartmouth Hitchcock Medical Center, Portland, Maine, White River Junction, Vermont, and more. Over the course of last year, 353 were registered to receive services and we had 74 volunteers, of whom about 50 are volunteer drivers.

Chores, Handyman & Upkeep

Other supported services provided to enable living independently are going grocery shopping or delivering groceries, friendly visits, , running errands, occasional meals, primary caregiver respites, , and quality of life experience.

Health & Wellness

We provide hundreds of referrals, particularly for services we don’t offer or for towns we don’t serve. We often work in close collaboration with other agencies, for profit health care businesses, doctor’s office and town welfare offices. Even if we cannot directly assist, we are there to answer questions and offer alternative resources.

Accessibility & Walkability

As part of our Volunteer Education Program, volunteers are trained on safety, specifically on how to assist neighbors who use canes or wheelchairs, and the proper way to get in and out of the car. When providing rides we assist our neighbors to and from their homes and into their destinations.


We communicate daily with our neighbors and our volunteers. We also write and distribute a quarterly newsletter that increases awareness of our program, activities and the important impact we have our the livability of our community. We actively work on a public relations campaign and have a website ( and a Facebook page (@InterlakesCommunityCaregivers).


Services are provided free of charge by our volunteers and rides are provided in the volunteers’ own vehicles. Services are provided Monday-Friday.




Ann W. Sprague
Executive Director
Interlakes Community Caregivers, Inc.
[email protected]
603-253-9275, ext. 4