Monadnock at Home

Covers: Eastern Monadnock Region including the towns of Dublin, Fitzwilliam, Hancock, Harrisville, Jaffrey, Marlborough, New Ipswich, Peterborough, Rindge and Sharon, NH

Start Date: September, 2010

Mission, Vision & Goals

The mission of Monadnock at Home is to provide seniors of the Monadnock region with the support and practical means to live and thrive in their homes and communities.

Our goal is to provide a safe and comfortable environment for our members so they feel confident in living life to the fullest as they age.

Broad Overview

Together with active volunteers, our staff develops programs to safely meet the needs of our members with their daily activities in their homes and communities. We emphasize social, wellness and educational opportunities to ensure our members are happy, engaged and fulfilled.

Services & Benefits Include:

  • A central place to access services – one phone call to our Executive Director is all it takes when you have a need
  • Access to a wide range of prescreened providers including home maintenance resources, home health aides, auto repair shops, pet care, etc. (our database contains more than 100 vetted providers)
  • Transportation to appointments and once-a-week grocery trips
  • Help with simple maintenance or basic technical problems
  • Telephone check-ins
  • Social, educational and volunteer opportunities – adds spice to life, helps prevent isolation and provides learning for shared concerns
    common to this stage of life
  • Volunteer opportunities
  • Peace of Mind for you and your family

There’s a personal touch to Monadnock at Home that provides our members with the spirit of community in addition to a built-in support system whenever help is needed.

How is your age-friendly initiative structured?

Monadnock at Home (MaH) is a non-profit membership organization headed by Executive Director Cynthia Bowen, who manages all operational activities. The Executive Director reports to our Board of Directors on policy issues. Assisted by part-time Member Services Coordinator Sandra Faber, the Executive Director manages all member services, both volunteer and paid service providers, as well as the implementation of social and educational programs. Both staff interact directly with members on their needs, encouraging feedback, support and participation. The staff is assisted by a volunteer coordinator who ensures appropriate training, expectations and operational communication.

Describe any partnerships you have developed?

To support our organization we have collaborative relationships with several area non-profits. Catholic Charities New Hampshire (CCNH) is our Premier Partner, supporting the Monadnock at Home vision for building community and systems to meet the needs of seniors as they grow older.

We also have partnerships with:

  • Catholic Charities
  • Monadnock Community Hospital
  • Home Healthcare and Hospice (HCS)
  • Community Volunteer Transportation Company (CVTC)
  • Meals-on-Wheels
  • Community Suppers
  • Adult Day Care
  • Community Suppers

What is the role of volunteers?

We currently have 28 volunteers who are key to bringing support to our members. They receive specific training in appropriate personal and professional interactions with our members. Volunteers provide support services in three main areas: Transportation (medical and groceries); Handyman; and Technology (computer, television and related). They also receive training in awareness and recognition of potential problems with members and reporting these to the volunteer coordinator and Executive Director.

We have also initiated a voluntary Member-to-Member program for wellness calls from a volunteer member to a member desiring period check-in calls. This creates a sense of involvement, purpose, self-worth and community connections among our membership.

Most effective recruitment methods: event publicity; community contacts; member-to-neighbor connections; publicity; referrals; promotional events.

Strategies that have contributed to your success? Barriers you have encountered?

Strategies for Success
Community recognition through participation in civic events, publicity, success stories and word of mouth are all important. We strive to ensure members’ needs are met and include members in developing programs (inclusion).

Barriers to Success

  • Sustaining Memberships
  • Aging Memberships and Accompanying Support Needs
  • Sustainable Funding
  • Board Membership and Diversity (Working Board)
  • Geographic Dispersion (Rural)
  • Recognition in Continuum-of-Care

Types of funding that your initiative has received

Grants and Foundations, membership fees, community fundraising

Community Initiatives


Monadnock at Home partners with Community Volunteer Transportation Company (CVTC) to provide vetted and insured drivers, including Monadnock at Home volunteers. 75% of our service requests are for transportation, primarily medical appointments and groceries. We include transportation for socialization opportunities and scheduled shopping.

Chores, Handyman & Upkeep

10% of our service requests are for handyman assistance.

Home Repair & Modification

We maintain a vetted list of community vendors for service work that goes beyond the capabilities of our volunteers. Referrals are made to trusted sources for a broad range of home and medical services.

Health & Wellness

In addition to our many social and educational events, businesses that support Monadnock at Home offer fitness opportunities for our members at a discount or for a donation.
Monadnock at Home provides daily wellness checks if a member so desires.

We maintain a detailed web site with information about our operations and member activities. We also publish a quarterly newsletter that is available to both our members and the public at large.

Social, Educational & Recreational

Several special events each quarter bring members of Monadnock at Home together. We also host a monthly member coffee group. Businesses partner with Monadnock at Home to offer our members cultural opportunities for free or at a discount.

Fraud, Abuse & Exploitation

Monadnock at Home regularly reach out to our members on the topic of scam and fraud activities and how to avoid becoming a victim. A combination of special group presentations and demonstrations are regularly scheduled. We also work one-on-one with members who believe they have been victimized.

Accessibility & Walkability

In addition to our handyman services, Monadnock at Home distributes a document prepared by the NH Falls Risk Prevention Task Force that includes a handy checklist our members can use to help prevent falls in their homes. We have periodic member training in safety, home improvements and modifications.


We publish a quarterly newsletter highlighting Monadnock at Home events, special programs and educational topics. We distribute regular notifications on current topics and events.



Cindy Bowen,
Executive Director
Monadnock at Home
PO Box 422, Jaffrey, NH 03452
[email protected]